You have 30 days to make a return for your item(s) starting from the day you received it. You are responsible to pay for shipping back to us, however if you are local to Cincinnati you can always make an in-store return. Merchandise must be unwashed and unworn. Tags must be attached, if items are returned with no tags, item will only be issued as a store credit. Sale Items, intimates, accessories, and plants are final sale.
- Please allow 3-5 business days for return processing for web orders. Once it is processed, it takes 1-3 business days to appear on your card.
- If you have any questions about a return, please email firstname.lastname@example.org.
ONLINE RETURN STEP-BY-STEP:
1) fill out return slip that was included with your order
place item(s) back in original packaging or USPS approved packaging
3) we suggest mailing your package back via USPS because it is the cheapest method that includes tracking
4) the customer is responsible for paying to send the item(s) back to us, you can purchase a label through USPS either in person or online. Please send the merchandise to: ATTN: Returns 1400 Vine St. Cincinnati, OH 45202
We cannot ensure that the item you want to exchange will still be in stock. We suggest re-ordering the item you want and send back the wrong size/item and we will refund your card when received.